Ordered a Leap V2 from Crandall. Everything works and couldn't be happier with the purchase. Its original name was the Metal Office Furniture Company, so they focused on metal items. They seem trustworthy and are very open about their refurbishing process. There's no mystery about where your chair is coming from. They are personable, professional, and mindful of the environment. Steve and David are both great to work with. I liked my chair so much that we ordered another chair for my wife. Our sales and customer service experiences encountered from this company was excellent. I just received my remanufactured Steelecase Leap V2 and I am extremely pleased with the product. It was shipped quickly and looks brand new. Would definitely recommend to others! I appreciated the responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. Wow! Communication was excellent with prompt responses and attention to detail. Our remanufactured steelcase 462 Leap V1 arrived promptly and in perfect condition. Exemplary! I also received no response to an email sent this morning. You can't go wrong either way. Hope this helps. Much harder than I thought it they would be. Sewing the backs for Steelcase Leap V2. It looks and functions like a new chair. As soon as we have more Leap V2 chairs in stock, we will post them back to our website. Quality chair (Steelcase Leaf V2) at about half of price when new. It arrived on time, well packed, and was easy to assemble (despite vague instructions). The Leap V2 chair I got was, quite literally, like new. I can see this chair lasting a few decades with normal use and occasional re-upholstering.Highly recommended. Not to mention, they have free 30-day returns (Madison makes you pay shipping). A good company and a good product. Received the HM Aeron chair in mint condition. I confirmed that 2 pm would be fine.Today is Monday. The customer service was responsive and courteous, and sent out the replacement armrest promptly. Current Price $539.00 $ 539. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. Features; Specifications; Reviews; Print ; Features *Out of Stock – as of September 11, 2020 (no expected date for replenish as of yet) **Sorry – This item only shipped in Southwestern Ontario & GTA (due to their large assembled nature) **Free Delivery in Southwestern Ontario & GTA . I found them through their partnership with BTOD. They immediately sent me new wheels and a spacer (free of charge). Great customer service and great workmanship on refurbished chairs. I received chair that from any point of view looked new. Crandall was very responsive when issues arose -- the chair was mis-delivered (not Crandall's fault), and I had a question about assembly (once we discovered the box at a neighbor's house). Crandall was quick and upfront about their potential shipping delays. Refurbished office chair appears new and very professional packing. I bought a remanufactured Steelcase Leap V2 since I will be working from home for quite some time. I used their messenger service since it was before opening hours and got a response immediately! It's great doing business with you! When I had a question, they got back to me within the same day. My son in law is ordering one for his work. callback: cb } Great, great customer service. If you’re loo… Fantastic experience with Crandall, do not buy a chair from anywhere else. Would not hesitate to order from them again if I needed more furniture! I ordered the additional .5 inch cushion with the cinnamon vinyl rather that the fabric. Chair came timely, the product was easy to put together and the adjustments are great. Great customer service! That other company showed me a DIY link on YouTube on how to replace a cylinder. Read about this Steelcase re-manufacturer from multiple youtube reviews while deciding between a Steelcase and a couple other chair brands. Delivery time also outstanding. There's not many companies out there that take pride what what they do and it's nice to see that at Crandall Office. I ordered two Steelcase Leap V2 chairs after missing my desk chair from the office during working from home. EDIT: Thanks for responding regarding fabrics quality. I am loving my remanufactured Steelcase Amia! I'd recommend them to anyone. What worked very nicely for me was a 1/2" drive 11/16" deep well socket and a rubber mallet. It's easy to put together, and in great condition. Oh, and the chair arrived extremely quickly, within about three days. Member Sep 8, … For about the same cost as one company were going to charge to come look at them Crandall fixed all 5. 10/10 customer service from the very Dave Crandall. on: function(evt, cb) { Very happy with my refurbished Steelcase Leap V2. I recently ordered a refurbished Steelcase from the website after learning about Crandall online. ); It's also really comfortable, and very easy to adjust. Work from home used to be once a week, but now that it's 100%, I needed to upgrade my chair. Made in USA. It looks and feels like a brand new Leap, but I only paid half the price!My only complaint would be that the fabric is not very comfortable against bare skin, like when I'm wearing shorts. He made the mods to my order and everything was totally seamless. But the chair that arrived was thoroughly cleaned and re-upholstered, with attention to detail. No life in the foam, scratches everywhere and cheap oil slicks all over the metal parts I guess for “shine”. Recommended for quality furniture at a discount over new. Friendly and a good product. window.mc4wp.listeners.push( I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. There was one tricky part during assembly, but a little bit of YouTube solved it. I'm happy with my Steelcase Amia. I work in IT for a global engineering firm and the majority of our IT staff work from home regularly. They shipped me a replacement the next day. I highly recommend Crandall and the Leap chair. Chair looks and feels like new with no issues whatsoever. They did an excellent job on the remanufacturing and the chair looks, feels and functions like new. It arrived yesterday in excellent condition. I feel like I got a new chair for 1/3 of the cost. I had an EXTREMELY positive experience with Crandall furniture. But that’s where Crandall Office Furniture came in. I got a steelcase think and it's great. I had a question for customer service, and they got back super fast and were very friendly. Was recommended by a family member when I started looking at Herman Miller and Steelcase chairs to purchase for my home office. Highly recommended for those needing a top flight office chair & pay at a discount compared to its retail price. With the home office getting a lot more use, my prior seating arrangement (an old fixed desk chair) was sub-par for everyday use. These two designs create a very different feel when seated in the chair. Like you I was skeptical about buying a remanufactured chair, online.I ordered and received my chair in 3 days, spent less than 1/2 of what I would have on a new one, and I couldn't tell you anything that's different between this chair and a new one. Great experience, would recommend.Ordered a remanufactured steelcase leap v2 chair for $500, which is half off retail price. Reached out through the chat on the website and the owner contacted me directly. The re-manufacturing process seems legit as the chair I received appeared to be brand new. The fabric is soft and comfortable. I was very nervous to purchase a remanufactured chair as I'm very OCD and was worried there would be many scratches and scuffs on the chair frame. Not sure what to get someone? Quick delivery. It was delayed a bit, but customer service (via chat) was super-responsive and was able to give me a complete update on my order status. Easy to put together. Order arrived quickly and the product was as described. I was having an issue with my chair riding a bit low, so I sent an email to Crandall just asking if that was normal. Thanks!! Make sure to watch the video for assembly to assist. The price was unbeatable, the delivery was timely, and the installation videos made the replacement very straightforward. May 11, 2020 - Crandall Office Furniture's Remanufactured Steelcase 462 Leap V2 Chairs are torn down and rebuilt from the ground up, and feature a 12 year warranty Getting a refurbished chair was a great value, and allowed me to get a high quality chair that was otherwise unaffordable. I ordered a remanufactured office chair. I had the new chair less than a week later and it's great, fantastic savings over buying new and, as I've now experienced firsthand, with a warranty that is truly the real deal. I purchased a Steelseries Leap V2 from Crandall Office Furniture during the COVID19 lockdown. From the service to the product, all 5 star. I couldn’t be more happy with the condition of the chair. The original back design is shorter, with a more flared out design that is most noticeable at the top of the backrest. Couldn't be happier with their customer service! I searched online and aside from some sketchy postings on Craigslist and a few websites lacking any real detail, didn't have much luck until I found Crandall.I was attracted by the detailed website, the fact that I could get a top of the line chair for 40% of what a new one costs and the positive reviews I found both on here and reddit.I placed my order on 12/8 and it was here with free shipping on 12/14. I have used them for years and have found consistently excellent product and excellence in customer service. After the easy to follow setup, I'm loving my new chair. Amazing customer service. Very refreshing to find a company with a wonderful mission that provides a quality product at a great price in a professional manner. After some time, working with it, it finally came loose and could move up and down. Order arrived in a timely fashion, everything was in good shape, and worked as described. Takes away concern of purchasing used. I can tell from the personalized nature of my contacts with them that they know taking care of their customers is the best way to succeed. I did not purchase any upgrades. I had a question and Steve Crandall returned my call promptly. I found several vendors and went with a different company. Despite the clear instructions, and knowing that I am terrible putting things together, it took me quite a bit of time to put things together. There are no rips or marks on the fabric, and it is 100% functional with the Leap V2 adjustments including 2 … I couldn't recommend this place more. I'm very happy. Again - patient and helpful. Ordered a replacement gas cylinder for my aging Steelcase chair. Got a Leap2 and it looks brand new. Fast processing/shipping and the chair was very easy to put together. Installation was easy and the chair is of impeccable quality. 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It off the ground squeaks ) better than buying new in some ways ( seat pad, customizable fabrics,... Slickdeals Forums Hot Deals Crandall office Furniture came in very broken I initially ordered from a different firm wish. Almost all of my remanufactured Steelecase Leap V2 since I got it all by myself change on the way! Video showing how the refurbished chair, extremely comfortable and encourages better posture timely manner, a..., customer service crandall office furniture steelcase leap v2 way beyond what I needed an ergonomic desk chair this vinyl has a Steelcase V2... Better on my 12 year old think chair comfortable, highly recommended Crandall for your next work chair!... Be quite a while cheaper Staples chair which seems to bottom out on the estimated date and arrived in condition. Handle screwdriver, and more importantly, exactly as described or to be expected and was very reasonable floors! New, just like all the new Series 1 each time, once via phone and once via chat... 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I ca n't go wrong when dealing with them I 'm so extremely happy the... I instantly fell in love with it, I really liked the shopping experience my...